Who do you ship ECDIS products to?
“To our international partners. Generally, we don’t sell directly to the customer because we prefer to work with our partnering distributors. That way Seall benefit’s from working with businesses that have direct access to new markets and the customer benefits from working face-to-face with a company local to their area.”
How long does the shipping process typically take?
“Typical delivery time once the unit has been purchased is about 5 – 7 days. This is because we’re quite a nimble team so units can be produced and out the door relatively quickly. Once the unit arrives at the destination country it will need to go through customs clearance but we’re careful to make sure that all the necessary documents are in order, so this process is fairly straightforward.”
What’s the next step once the ECDIS unit arrives onboard?
“This final step is the installation and commissioning of the product. This is usually conducted by a marine engineer to fit the unit and connect up their relevant sensors. Seall’s ECDIS unit has been design specifically to be as simple to install as possible. The Auto Configure function on our Sensor Configuration page allows users to auto detect and configure sensor information into the units rather than manually setting each other. We also have a Seall Sync function that allows you to synchronise a Dual ECDIS system together, transferring all the vessel information, chart updates and validated routes between both systems.”
Is it really that straight forward?
“We work closely with our distributors and customers to ensure that the shipping process is as smooth as possible. We provide regular updates on the status of the shipment and are always available to answer any questions they may have. Our goal is to make the shipping process as stress-free as possible for our customers while ensuring that their ECDIS hardware arrives safely and on time.”